Terms & Conditions

frontis.energy frontis-energy.com frontis-energy.de
(Version dated April 5, 2025)  

1. Contracting Party

Your purchase contract is established with Frontis Energy GbR, Bahnhofstraße 47, 07330 Probstzella (hereinafter "FRONTIS," "we," "us").

Phone	+49 36735 149975
Email	contact [at] frontis-energy.com
VAT ID	DE301457347

 

 

 

2. Scope

2.1 These general terms and conditions in their current version at the time of contract conclusion exclusively apply to all mutual claims arising from or in connection with a contract between customers (hereinafter referred to as "customer," "you") within the meaning of Section 14 of the German Civil Code (BGB) and FRONTIS. Deviating terms and conditions of the customer are excluded unless FRONTIS has explicitly approved their validity in writing beforehand. This exclusion of validity also applies if FRONTIS accepts and fulfills the customer's order without reservation, knowing the deviating customer conditions. If the customer wishes to use a service offered by FRONTIS in addition to ordering goods, the specific terms and conditions of these services apply. These terms are listed in the respective services and apply alongside the following conditions.

2.2 In the event of conflicts between provisions, the following order applies:  

1. Specific terms and conditions of individual services
2. These general terms and conditions/business customers  
3. Statutory provisions

3. Subject Matter of the Contract, Contract Conclusion, Storage of Contract Text

3.1 The contract is concluded when FRONTIS accepts the customer's order. The customer waives the receipt of an acceptance declaration in accordance with Section 151 Sentence 1 BGB. Acceptance by FRONTIS occurs upon receipt of the goods by the customer after shipment by FRONTIS or upon execution of the services by FRONTIS for the customer.

3.2 The contract language is German.

3.3 FRONTIS stores the contract text and sends the order details to the customer via email. The terms and conditions (AGB) can be accessed by the customer at any time on frontis-energy.com.

4. Prices, Payment Methods, Payment Terms

4.1 The specified prices are net prices, and the applicable statutory VAT must be paid in addition.

4.2 The invoice will itemize the net price of the goods, packaging, shipping, and the VAT valid at the time of invoicing.

4.3 Invoice amounts must be paid within 16 days from the invoice date without deductions and transferred to the account specified in the invoice.

4.4 Payment options include PayPal, direct debit, or credit card. In individual cases, FRONTIS reserves the right to dispatch goods only via cash on delivery or advance payment.

4.5 Payment via PayPal / Sofort / Credit Card

If you choose PayPal as your payment method, after submitting your order you will automatically be redirected to PayPal’s secure payment form. If you already have a PayPal account, simply log in. Select direct debit, bank transfer, or payment by credit card. Otherwise, click on “Create account” and follow the instructions. Within seconds we receive your payment and, if available, your goods can be shipped immediately.

4.6 Payment by Cash on Delivery

If you wish delivery by cash on delivery, please inform us. We will provide you with the amount due (invoice amount + cash on delivery fee). You pay the cash on delivery amount in cash to the postal carrier or shipping agent upon receipt of the shipment.

5. Voluntary Return Policy

FRONTIS provides the option to return ordered goods within 30 days without specifying any reasons. The return period is 30 days from the day you or a third party named by you, who is not the carrier, take possession of the goods. The cost of return shipping is borne by the customer.

• Exclusions: Certain items, such as opened software, customized goods, perishable items, configured hardware, assembled kits, batteries, special orders, or calibrated measuring devices, cannot be returned.  
• For devices with storage media (e.g., hard drives, USB sticks), ensure all confidential and personal data are deleted before returning the item.

6. Unavailability of Ordered Goods or Services, Force Majeure, Self-Delivery Reservation

6.1 If FRONTIS becomes aware that the ordered goods or services are unavailable after the customer's order due to reasons beyond FRONTIS' control (e.g., supplier issues or recalls), the customer will be informed promptly. The customer may cancel their order, and payments already made will be refunded immediately. Alternatively, FRONTIS may offer equivalent goods or services of similar quality and price.  

6.2 In cases of force majeure, such as natural disasters, accidents, wars, epidemics, or strikes beyond FRONTIS's control, FRONTIS reserves the right to delay contract fulfillment by up to two weeks. If the customer disagrees, they can cancel the contract, and any payments will be refunded.

6.3 In the case of unlawful labor strikes, FRONTIS is only liable for gross negligence.

7. Delivery

7.1 Delivery of goods generally occurs at the customer's expense from the initial shipping ramp. We charge a flat-rate shipping fee of EUR 10.00 (plus VAT). For the payment method "cash on delivery," we additionally charge a fee of EUR 5.63 (plus VAT). For bulky items, as specified individually, an additional bulky goods surcharge as indicated on the product will be applied.

7.2 If the customer orders a special delivery service, the conditions for these specific delivery services are detailed separately.

7.3 If the customer orders a delivery with an exact time frame, and the goods do not arrive within a reasonable grace period, the business customer is entitled to withdraw from the contract and return the goods to FRONTIS. Claims for damages are excluded unless FRONTIS acted with intent or gross negligence.

7.4 Delivery Area

FRONTIS exclusively delivers to customers located in the European Economic Area, as well as the USA and Canada. If you wish to have a delivery to an address outside this area, please contact us beforehand.

7.5 Compliance with Export Control Regulations

Certain products imported by FRONTIS from the USA and/or manufactured in the USA are subject to U.S. export control regulations and other, particularly German, export control regulations. The customer is responsible for compliance with export control regulations. Specifically, the customer must obtain all required export licenses or other necessary documents at their own expense before exporting products and/or technical information received from FRONTIS.

The customer is also informed that products or technical information subject to export control regulations may not be sold, exported, re-exported, supplied, or otherwise forwarded directly or indirectly to persons, companies, or countries in violation of U.S. or other, particularly German, export control laws, regulations, restrictions, and provisions. The customer is responsible for informing all recipients of these products or technical information about the need to comply with these laws and regulations.

The refusal of an export license does not entitle the customer to withdraw from the contract or claim damages. FRONTIS is not obligated to issue a supplier's declaration or a long-term supplier's declaration or to procure such declarations from its own suppliers.

8. Retention of Ownership

FRONTIS retains ownership of all goods until final and complete payment for the delivered goods is made. The customer is entitled to use, process, or resell the goods in the ordinary course of business. If FRONTIS exchanges goods as part of warranty claims, it is agreed that ownership of the exchanged goods mutually transfers from the customer to FRONTIS or vice versa at the point when FRONTIS receives the goods returned by the customer or the customer receives the replacement delivery from FRONTIS.

9. Warranty

9.1 FRONTIS guarantees that products are free from material and legal defects at the time of transfer of risk in accordance with Sections 434 and 435 BGB.

9.2 Upon receiving the ordered goods, the customer must immediately inspect them for completeness and/or any defects and report any deficiencies in writing (email to contact [at] frontis-energy.com) within one week of receipt. Hidden defects must be reported immediately after their discovery.

9.3 The warranty period is two years from the receipt of the goods. If the customer resells the items commercially (consumer goods purchase), Section 479 BGB additionally applies.

9.4 The customer has the right to demand either the removal of the defect or the delivery of defect-free goods. FRONTIS may refuse the chosen form of subsequent fulfillment under Section 439 BGB if it is only possible at disproportionate cost. If defect removal via repair fails twice, the customer has the right under Section 439 BGB to demand delivery of defect-free goods, reduce the purchase price, or withdraw from the contract. Withdrawal is excluded if the defect is minor and insignificant.

9.5 Claims for damages due to product defects are subject to statutory provisions.

9.6 Warranty claims are subject to the condition that the defect was not caused by improper use or stress.

9.7 In case of withdrawal, Section 346 BGB applies.

9.8 If FRONTIS delivers goods to the customer with a manufacturer's warranty, claims against FRONTIS under Section 437 BGB require unsuccessful prior written assertion of warranty claims against the respective manufacturers. This does not apply if:

• The manufacturer's warranty terms are shorter or less comprehensive than Sections 9.1 to 9.6 of these terms, or  
• FRONTIS has provided a further assurance of these characteristics as a manufacturer.
• FRONTIS will provide business customers with the details needed to claim possible warranty rights from the manufacturer. If the customer opted for the 48-month extended warranty, Section 443 BGB with enhanced customer rights applies.

10. Liability

10.1 FRONTIS is liable for breach of contractual obligations, delay, impossibility, unlawful acts, and other legal reasons (excluding pre-contractual breaches) only in cases of intent and gross negligence. If damages to life, health, or body are caused by culpable acts, or if contractual obligations (cardinal duties) are violated or fraudulent actions occur, FRONTIS is liable under statutory regulations. For cardinal duties violations, FRONTIS limits liability for its employees to typical and foreseeable damages.

10.2 FRONTIS is only liable for data losses if the business customer can prove daily regular backups. Liability for data losses is limited to recovery efforts with backup copies unless FRONTIS intentionally or negligently caused the loss.

10.3 FRONTIS' liability under the Product Liability Act remains unaffected.

10.4 The above provisions represent FRONTIS's full liability scope. Further liability is excluded.  

11. Choice of Law

German law applies to the legal relationship between FRONTIS and customers as well as these Terms & Conditions. The application of the UN Convention on Contracts for the International Sale of Goods of April 11, 1988, is excluded.  

12. Miscellaneous

12.1 Customers cannot offset or withhold payments unless claims are undisputed or legally established.

12.2 Payments are to be made at FRONTIS' business location. For deliveries, the place of performance is either at FRONTIS or the initial shipping location of the first sender acting for FRONTIS.

12.3 If parts of this contract are invalid or become invalid, the remainder of the contract remains unaffected. Parties agree to replace the invalid provisions with effective ones that best fulfill the economic purpose intended by the invalid provisions.

12.4 If the contracting party is a merchant (as defined in HGB), a legal entity under public law, or a special fund under public law, Saalfeld/Saale (Germany) is the exclusive place of jurisdiction for disputes arising from the purchase contract. FRONTIS may alternatively choose another statutory jurisdiction.

12.5 FRONTIS Energy refrains from gender-specific language and instead uses plus-, minus-, and neutral terms for gender-neutral communication.